Shipping & Handling

We do our best to ship all orders within 3–5 business days via USPS.
Shipping rates are calculated at checkout based on courier rates.

Lost Packages: If your package has not been delivered within 30 days and does not show a delivery confirmation, we will gladly re-ship your order at no additional cost.

Missing Packages: If the courier shows your package as delivered but it is missing or stolen, please file a claim directly with the courier. Unfortunately, Puahina is not responsible for missing or stolen packages once delivery is confirmed.

Damaged Packages: If your product arrives damaged, please contact us. We will replace the damaged item (pending availability) or offer a return at no additional cost to you.

International Shipping

Please note that quoted delivery times do not account for possible delays at customs.

Customers are responsible for any customs duties, taxes, VAT, or import tariffs assessed by their country’s customs authorities.

For any additional questions about shipping, feel free to contact us.